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Bank provider policy

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Bank Provider Fees & Policies

1. Overview

This document outlines the standard fees, pricing structure, and operational policies applicable to services provided by [Bank Provider Name] (“the Provider”). These terms are designed to ensure transparency, regulatory compliance, and fair usage for all customers.

2. Fee Structure

2.1 Account Fees

  • Account Opening Fee: Free / [Amount, if applicable]

  • Monthly Maintenance Fee: [Amount] per account, waived if minimum balance requirements are met

  • Account Closure Fee: Free / [Amount, if applicable]

2.2 Transaction Fees

  • Domestic Transfers:

    • Incoming: Free

    • Outgoing: [Amount] per transaction

  • International Transfers:

    • Outgoing: [Amount] + correspondent bank charges (if any)

    • Incoming: [Amount, if applicable]

  • Internal Transfers (within Provider): Free

2.3 Card-Related Fees

  • Card Issuance Fee: Free / [Amount]

  • Annual Card Fee: [Amount]

  • ATM Withdrawal:

    • Provider ATM: Free / [Amount]

    • Other Bank ATM: [Amount]

  • Card Replacement: [Amount]

2.4 Digital Banking & API Fees (if applicable)

  • API Access Fee: Free / [Amount] per month

  • Transaction Processing (API): [Amount] per successful transaction

  • Webhook / Notification Services: Free / [Amount]

2.5 Other Fees

  • Foreign Exchange (FX) Markup: Up to [X]% above interbank rate

  • Chargeback / Dispute Handling: [Amount] per case

  • Document Requests / Statements: [Amount] per request

All fees are exclusive of applicable taxes unless otherwise stated.

3. Fee Changes

  • The Provider reserves the right to update fees with prior notice of at least [X] days.

  • Updated fees will be published on the official website and/or notified via registered communication channels.

4. Usage Policy

4.1 Acceptable Use

Customers must use the Provider’s services for lawful purposes only. Prohibited activities include but are not limited to:

  • Money laundering or terrorist financing

  • Fraud, scams, or deceptive practices

  • Transactions involving restricted or illegal goods and services

4.2 Transaction Limits

  • Daily Transaction Limit: [Amount]

  • Monthly Transaction Limit: [Amount]

  • Limits may vary based on account type, verification level, and regulatory requirements.

5. Compliance & Regulatory Policy

5.1 KYC & AML

  • Customers are required to complete Know Your Customer (KYC) verification.

  • The Provider complies with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.

  • Additional documentation may be requested at any time.

5.2 Monitoring & Reporting

  • Transactions may be monitored and reported to relevant authorities as required by law.

  • Suspicious activity may result in temporary account restrictions.

6. Disputes & Chargebacks

  • Customers must report unauthorized or disputed transactions within [X] days of occurrence.

  • Investigation timelines typically range from [X–Y] business days.

  • Fees related to chargeback processing may apply.

7. Refund Policy

  • Fees already charged are generally non-refundable unless explicitly stated otherwise.

  • Refunds for erroneous transactions will be processed after investigation and approval.

8. Account Suspension & Termination

  • The Provider may suspend or terminate accounts for policy violations, regulatory requirements, or risk concerns.

  • Remaining balances will be handled in accordance with applicable laws after deducting outstanding fees.

9. Data Protection & Privacy

  • Customer data is handled in accordance with applicable data protection laws.

  • Information is used solely for service provision, compliance, and risk management purposes.

10. Contact & Support

For questions regarding fees or policies, please contact:

Last Updated: [Date]